Terms & Conditions

Dogs are assessed during their initial assessment session and will be placed in an appropriate group chosen by a fully trained member of staff.
Client portals must be filled in in full prior to the assessment session.
All dogs will remain up to date with vaccination, worming and flea programmes.
The client gives consent for any pictures or videos of their dog to be taken while in the care of Sal’s Pals and allows the use of such media for advertising purposes and social media. If a client wishes for their dog to remain off of social media, this must be recorded in the client portal, as well as separate written confirmation via email.
Dogs must be collected no later than 6pm from the daycare centre. Collections after 6.05pm will incur a small late fee charge of £5.
Due to council regulations, all dogs attending daycare 6+ months must be neutered / chemically neutered / spayed.
For group walks dogs must be provided with a standard lead. Absolutely no flexi / extendable leads.
Cancellations must be notified 24hrs in advance. Cancellations within 24hrs will still be charged at the full price.
No shows are charged at the full price of the service.
Failure to inform Sal's Pals of any injury/illness that means you no longer require a service will be charged at full price. I.e A member of the team comes to collect your dog but he cannot go out due to a sore leg. This rule also applies to multi-dog households.
All booking correspondence should be via email only.
Bookings are not confirmed until you are able to view them in your portal.
Invoices are ran at the end of each month in arrears. Invoices must be paid in full by the 7th of each month to avoid a late payment fee of 10%. If an invoice is outstanding for 14 days or more, Sal's Pals reserves the right to cancel all future services with no notice until payment is received.
Dog fights may happen despite our best efforts to group accordingly. The client accepts that this is a possibility when dogs are allowed to socialise off the lead and that Sal’s Pals do not take any responsibility for any injury of a dog nor the veterinary or legal fees that may arise.
Sal's Pals are not liable for any damage caused to any equipment ie collars, leads etc, whilst in our care.
Sal's Pals do not accept dogs in showing any aggressive behaviours. Should a dog show any signs of being aggressive in their assessment or in future sessions, we reserve the right to cancel all future sessions with no notice/refund.
Dogs are transported in fully insured vans with secure cages and is also aware that there is a brief moment when loading/unloading dogs from cages that may result in injury or a potential loose dog. Sal’s Pals does not take responsibility for any injury or death resulting from this or in the event of a motor vehicle accident.